For the comfort and safety of tax amnesty participants, President Joko Widodo is to open a complaint hotline. The service offers a dedicated telephone number that participants can call to file complaints.
If tax amnesty participants are experiencing problems, they can call 08112283333 to complain. Jokowi previously shared this dedicated phone number when the tax amnesty scheme was being promoted.
The president reiterated that that the number is only for grievances and complaints about tax amnesty services. It cannot be used to make enquiries about technical aspects of the program, such as the procedure for filling out forms and so on.
"Sir, we are being blackmailed. The service we’ve received has been poor. If that's the case, please call me," Widodo said before an audience of around 10,000 people attending a tax amnesty information event on JI Expo Kemayoran, Jakarta, Monday (1/8). (Read: Mass Euphoria Greets Widodo's Tax Amnesty)
At the event, Widodo reiterated that the government would guarantee the confidentiality of taxpayer data. He vowed that the data would not be used for criminal investigation, inquiry or prosecution.
"It's not allowed! Let me say again, no one can request to use (this data) and it will not be given anyone. I repeat, no one can ask for it and it will not be given to anyone." (Read: For Tax Amnesty's Sake, Sri Mulyani Stops Investigation of Tax Offenders)
The president also warned that firm action would be taken against anyone who shared the data of taxpayers who signed up for the tax amnesty. The penalties for doing so are quite harsh. To convince those attending the event, Widodo explained that the tax amnesty policy has the backing of Indonesia's law enforcers.
Widodo had brought along the National Police Chief Tito Karnavian, Attorney General H.M. Prasetyo, and Chair of the Centre for Financial Transaction Reporting and Analysis (PPATK) Muhammad Yusuf. All three were asked to stand with Widodo, and received a round of applause from the audience.
Widodo said that the tax amnesty policy was created as a legal umbrella for taxpayers who wish to repatriate their assets to Indonesia. The policy has been ratified as law to provide legal certainty. (Read: Tax Amnesty, General Tito Issues 3 Instructions to 'Safeguard' Tax Amnesty)
Many Indonesian taxpayers place their assets overseas. The Finance Ministry has revealed that the value of Indonesian assets abroad amounted to IDR 11,000 trillion. Other data held by the President claim the actual figure is even higher.
The president also reminded the audience that in 2018 Indonesia will implement the automatic exchange of information (AEOI). A group of committed to implementing the system will exchangedata and information on tax dodgers.
The tax amnesty program offers the perfect opportunity for taxpayers."It is time to participatein the state, for the glory of the country, the nation, and the people of Indonesia," he said.